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Reference #PP-003-032-859-919
Account Status Update Response required
Change your password and security questions Upon receipt
Log in to your PayPal account as soon as possible
Dear TUYET NGUYEN,
Recently, we noticed an unusual activity in your PayPal account. Please log in to your PayPal account to confirm your identity and update your password and security questions.
To help protect your PayPal account, no one can send money or withdraw money. In addition, no one can close your account, send refunds, remove any bank accounts, or remove credit cards.
What's going on?
We're concerned that someone is using your PayPal account without your knowledge. Recent activity from your PayPal account seems to have occurred from a suspicious location or under unusual circumstances.
What to do
Log in to your PayPal account as soon as possible. We may ask you to confirm information you provided when you created your PayPal account to make sure you're the account holder. We'll then ask you to change your password and security questions.
You should also do the following for your own protection:
- Check your account details (address, email, phone number, etc.) to make sure they're correct.
- Review your account activity to make sure you recognize the transactions made recently.
- Report any unknown or unauthorized activity. Go to the Resolution Center and click Dispute a Transaction.
What's next?
Let's work together to restore your PayPal account. After you complete all of the tasks, we should respond within 72 hours.
Thank you for choosing PayPal. If you need help or have any questions, call us at 65-6510-4584, 7:00 ICT to 21:00 ICT from Monday to Friday, 8:00 ICT to 17:00 ICT from Saturday to Sunday.
Yours sincerely,
PayPal
Help Centre |
Security Centre
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