Hỏi cách refund

trithuconline

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Sau khi kháng cáo không thành công.
Mình nhận dc từ paypal email có tiêu đề "PayPal appeal denied" nội dung sau:
Hello Duc Bui,

For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.

We are making every effort to minimize any disruption to your business.

If your PayPal account balance is zero, and you have no unresolved buyer complaints or chargebacks, your account will remain limited.

-----------------------------------
Disbursement options
-----------------------------------

Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.

To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.

Option 2. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds.

We regret any inconvenience this may cause.

Thanks,

PayPal

Vậy mình cần làm sao để refund tiền lại cho bạn mình. Mình định làm theo cái Option 1, nhưng khi login vào Paypal nó không như vậy.
Mong các bạn giúp đỡ.
 

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