But we are sorry that your account access limitation cannot be lifted at
this time. We need more information.
***To resolve your limitation effectively, please provide all the following
steps in one time by logging in resolution center. Please ensure the
document you providing is real and valid***
1.Confirm Your Bank Account. To confirm your bank account, please follow
these steps:
1)Log in to your account at
https://www.paypal.com/
2)Click "Profile."
3)Click "Bank Accounts" in the "Financial Information" column.
4)Choose correct country in the drop down menu, input your bank account
number.
If your bank qualifies for instant bank confirmation, PayPal sends two
deposits to your bank account. After 5 to 7 business days contact your bank
to find out the amounts.
Hereâs how to submit your documents:
1. Log in to your PayPal account.
2. Click 'Resolution Center.'
3. Click 'Resolve' under 'Steps to Remove Limitations.'
You can either upload or fax your documents.
⢠If you choose to upload, please note that there is a 1.28 MB size limit
for each document, and the maximum size for all documents is 5 MB.
⢠If you choose to fax, fax your documents to 86-21-28939832(China
mainland); 852-3550-8589 (Hong Kong); 65-6510-4589 (Other countries) Attn:
Account Review Department. Please state your email address and case number
on each fax sheet when faxing the documents.
Please help us by submitting the required documents within 10 days from the
date you receive this email. If we receive no response within 10 days, you
will need to contact us by phone or email so that we can manually update
your case status.
After we receive your documents, we will review your documents and contact
you about the status of your PayPal account in 3~5 business days.
Thank you for your co-operation and support. Please let us know if you need
further assistance. You may contact Customer Service by clicking 'Contact
Us' at the bottom of the PayPal website.