Dear xxxxxxxxxxxxxxxxx
Current status of identification documents for your Marketiva account with
username "xxxxxxxxxxx" is "Re-Requested".
Our support personnel indicated the following specific reasons for the
re-request: Proof of residential address must be dated within the last 6
months, please upload other utility bill, bank statement or similar
official document (Note: we have amended our verification process recently;
please go to our website for detail).
The identification documents you have uploaded in electronic form were
inspected by our support personnel, but they did not pass the inspection
procedure. The following might be reasons why the documents were not
verified: 1) unacceptable internal image format; 2) image color-depth type
is monochrome; 3) images are blank or not readable, 4) picture
identification document is inappropriate; 5) address confirmation document
is inappropriate; 6) data in the uploaded documents does not match the data
we have in your records.
Please click on the link below to go to a page where you will be able to
upload the identification documents again.
https://www.marketiva.com/xxxxxxxxxxxxxxxxxxxxxxxx
Marketiva requires two forms of identification: Proof of identity (a
passport, driver's license or government-issued ID) and proof of
residential address (utility bill, bank statement, tax correspondence etc),
both of which can be uploaded in electronic form. The identification
procedure minimizes risk of money laundering and terrorist financing
activities, furthermore Marketiva is obliged to follow the procedures by
domestic and international laws and regulations.
IMPORTANT: If our system detected this as a newly created duplicate,
misrepresented, or parallel account, such account may already be disabled
and you will not be able to access it anymore. Please read the details
below to assist you in resolving related issues.
One person may open one Marketiva account only. Our administration system
detects and suspends duplicate, misrepresented, or parallel accounts based
on a very sophisticated computer model.
If you already have an account with incorrect data, you need to reply to
this e-mail providing us with your actual first and last name, so we can
update your name in our records. If your contact information is also
incorrect, please update it at:
https://www.marketiva.com/xxxxxxxxxxxxxxxxxxxxxxxxxxx
If you did not previously open any other account with Marketiva, please
open your new Marketiva account and upload your identification documents
described at:
https://www.marketiva.com/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
You will then need to contact us on the Live Support channel accessible
through our web site, so we can verify your documents. Please do not use
the Streamster software before your documents get verified; otherwise your
account will be disabled again.
Thank you for using Marketiva services. Should you need any additional
assistance, please do not hesitate to contact us.
Best Regards,
Marketiva Support Team
http://www.marketiva.com/
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contact forms provided on our web site.
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