update tình hình, bác nhapamz vẫn bảo do lỗi bên mình làm acc amazon bị khóa chứ ko phải lỗi bên bác ấy, ngày hôm qua sau khi acc được mở mình có chat support với bên amazon, bên đó vẫn nói ko kiểm tra dc những giftcard đó invalid hay không mà chỉ nói là chờ bên đó gửi mail lại.
Và hôm nay gửi mail lại tiếp tục khóa acc mình bảo do liên quan acc khác bị khóa.
Nhưng thực tế bên trong acc amazon của mình, đã bị amazon giữ các khoản mệnh giá gift như hình.
Đây là đoạn chát em với bên amazon
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: hi, please check this help me
05:26 PM PDT Akash(Amazon): Hello, my name is Akash. I'm here to help you today.
05:26 PM PDT Terry: May 9, 2017 Balance withheld ($6.31)
March 16, 2017 Balance withheld ($499.00)
March 16, 2017 Balance withheld ($73.44)
March 11, 2017 Balance withheld ($299.00)
March 9, 2017 Balance withheld ($170.01)
05:27 PM PDT Terry: my account is block, and now it is has been open, amazon said when my account is open, amazon said with about all my giftcard amz has been witheld
05:28 PM PDT Terry: please tell my why all giftcard amazon is witheld
this is all giftcard which I redeemed to amazon
February 28, 2017 Gift card claim (claim code ****-******-*****) $200.00
February 28, 2017 Gift card claim (claim code ****-******-*****) $499.00
February 28, 2017 Gift card claim (claim code ****-******-*****) $299.00
February 27, 2017 Gift card claim (claim code ****-******-*****) $350.00
February 27, 2017 Gift card claim (claim code ****-******-*****) $2,000.00
05:29 PM PDT Akash: How may I assist you Terry ?
05:30 PM PDT Terry: please tell me why all that giftcard has been witheld by amazon
05:34 PM PDT Akash: We need to manually obtain authorization from your bank for your gift card order(s).
05:34 PM PDT Terry: yes
please tell me why all that giftcard
05:35 PM PDT Terry: it is valid order invalid
it is valid or invalid
05:36 PM PDT Terry: please check all that giftcard which I redeem to amazon, please help me
05:38 PM PDT Akash: Let me check
05:39 PM PDT Terry: yes, thanks you very much
05:41 PM PDT Akash: As I have checked from my end the payments are hold from the banks end
05:42 PM PDT Terry: yes, and all that giftcard is???
05:42 PM PDT Akash: Yes
05:43 PM PDT Terry: beacause I buy all item by all giftcard, I dont buy by creditcard
05:44 PM PDT Terry: all that giftcard is invalid, right???
05:44 PM PDT Akash: I'm sorry to hear of your issues in trying to use a gift card to purchase another gift card. Unfortunately, if you have Amazon.com Gift Cards in your Cart at checkout, you won't be able to pay for the order using another gift card or promotional balance. Gift cards can only be used to pay for eligible items; you can learn more about our gift card terms and conditions here:
05:44 PM PDT Terry: please sent to me email detail about all that giftcard I redeem to amazon
05:44 PM PDT Akash:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=201936990
You can still place an order for Amazon.com Gift Cards using any other eligible payment method including credit, debit, Amazon.com Store Card, or Amazon Prime Store Card. If you'd like to use a gift card or promotional balance to pay for your order, you'll need to remove the Amazon.com Gift Cards from your Cart.
05:46 PM PDT Terry: yes, and why amzon withheld my giftcard,
May 9, 2017 Balance withheld ($6.31)
March 16, 2017 Balance withheld ($499.00)
March 16, 2017 Balance withheld ($73.44)
March 11, 2017 Balance withheld ($299.00)
March 9, 2017 Balance withheld ($170.01)
please refund to me
05:50 PM PDT Akash: Let me check this for you
05:54 PM PDT Akash: Please help me with the order number
So that I can check them
05:55 PM PDT Terry: all order has been shipped delivery
but my balance giftcard withheld by amazon
please tell me a reason, order refund to me
please tell me a reason, or refund to me
05:59 PM PDT Terry: where are you
05:59 PM PDT Akash: I'm checking this for you
06:01 PM PDT Akash: As I have checked from my end end there are no transactions
06:02 PM PDT Terry: why
06:03 PM PDT Terry: all transaction from 2017
beacause amazon said that when my account is unclock, amazon said to me a reason is why my balance giftcard withheld
06:04 PM PDT Terry: but now my account is opened, amazon said that no transactions
06:04 PM PDT Akash: As I have checked this with my supervisor you are not charged
06:06 PM PDT Terry: yes
06:06 PM PDT Akash: The gift card are not shipped so you are not charged
06:06 PM PDT Terry: no, I dont buy a giftcard
06:07 PM PDT Terry: you understand
I redeemed amazon giftcard
after amazon withheld my balance giftcard
and that is
May 9, 2017 Balance withheld ($6.31)
March 16, 2017 Balance withheld ($499.00)
March 16, 2017 Balance withheld ($73.44)
March 11, 2017 Balance withheld ($299.00)
March 9, 2017 Balance withheld ($170.01)
06:07 PM PDT Akash: Okay I do understand now
06:08 PM PDT Terry: please tell me why and refund to my balance
06:08 PM PDT Akash: Plese help me with the 16 digits serial number and claim code
06:08 PM PDT Terry: all that giftcard I redeem to amazon along time
06:09 PM PDT Terry: and amazon withheld balance gift card, and block my account along time, more that a year
and now you tell my show for you 16 digits seri
I fogot it
06:10 PM PDT Terry: please check my history redeem
06:11 PM PDT Akash: Let me check
06:12 PM PDT Akash: As I have this with my supervisor
I can escalate this to our gift card team and they will help you
06:13 PM PDT Akash: Is that fine for you ?
06:13 PM PDT Terry: yes
thanks you very much
06:14 PM PDT Akash: You are most welcome Terry
Please allow me a minute
06:14 PM PDT Terry: yes
06:15 PM PDT Terry: thanks
06:15 PM PDT Akash: The form is submitted successfully.
06:16 PM PDT Akash: our team will surely help you with the best possible resolution
06:16 PM PDT Terry: yes
06:17 PM PDT Terry: thanks you, I am waiting for you
06:17 PM PDT Akash: Our team will get back to you via email
06:18 PM PDT Terry: yes
06:18 PM PDT Akash: Is there anything else I can assist you with today?
06:19 PM PDT Terry: no thanks
thanks you very much
Thank you.
Amazon.com
Cuối cùng amz vẫn ko xác nhận rõ ràng những gift ấy là bẩn hay ko, nhưng những mệnh giá gift đó amazon đã lấy lại rồi, acc mở ra hoàn toàn trống không, vậy rõ ràng ko phải lỗi do em dùng acc mà lỗi bên giftcard của bác
@nhapamz .Mong ban quản trị
@cuipap1984 xem xét giùm, và bồi thường như lời ban đầu bác ấy nói, gift này hoàn toàn ổn, còn ngon hơn gift offer nữa.Dùng mua hàng sẽ dc amz giảm giá 1 số mặc hàng.
Tổng số $ bị amazon withheld là 1047$.